There is an issue reported that Canon printer may experience failed print jobs when trying to print a web pages in the Internet Explorer 9 (IE9).
Common error messages that pop up include “Script error An error has occurred in the script on this page” and “Message from webpage There was an internal error, and Internet Explorer is unable to print this document”. Microsoft confirmed that users may see variations of error messages on their computer.
The problem affects all operating system that Internet Explorer 9 is compatible with, which means Windows Vista and 7, as well as the server operating systems Windows Server 2008 and 2008 R2. Affected products of Canon includes: imageRUNNER, imageRUNNER Color, imageRUNNER ADVANCE, imageRUNNER ADVANCE Color, imageCLASS, imagePROGRAF and LASERSHOT.
The issues may occur when the Canon printer has been configured to print multiple pages on one sheet of paper, and when other applications are used to “apply the XPS Print API for print jobs”.
An update was released for all affected operating systems that is available for download at the official Microsoft Support knowledgebase page. See KB2522422 for more details.
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